Shipping & Returns
Shipping Policy
At HARRODS FZ L.L.C, we aim to provide a seamless and efficient shipping experience for our valued customers. Please review the following shipping policies before placing your order:
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Free Shipping for UK Mainland
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We are pleased to offer free shipping for all orders within the UAE Mainland. Whether you're located in bustling city centers or remote areas, our dedicated shipping partners will ensure your order reaches you promptly and securely, without any additional cost.
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International Shipping
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For international orders outside of the UAE Mainland, shipping costs will be calculated based on the destination and the weight of the package. Please contact our customer service team for a shipping quote before placing your order.
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Bulk Orders
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For bulk orders exceeding 1000 quantities, we kindly request that you contact us prior to placing your order. This allows us to ensure availability, provide any necessary assistance, and arrange for the most suitable shipping method for your specific requirements.
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Shipping Times
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Orders are typically processed and dispatched within 1-2 business days. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the delivery status of your package.
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Delivery
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While we strive to deliver orders in a timely manner, please note that delivery times may vary depending on your location and the shipping method selected. We work diligently to minimise any delays and keep you informed throughout the shipping process.
Return & Exchange Policy
At HARRODS FZ L.L.C, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a straightforward refund and exchange policy to make the process as seamless as possible.
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14-Day Return Window
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We understand that circumstances may change, and you may need to return or exchange an item. Therefore, we offer a generous 14-day return window from the date of delivery for eligible products. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.
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Contact Us First
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Before initiating a return or exchange, we kindly request that you contact our customer service team. Our dedicated representatives will guide you through the process, provide any necessary assistance, and address any concerns you may have.
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Refund Process
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Once your return is approved, you will be issued a refund to the original payment method used for the purchase. Please note that shipping costs are non-refundable, and the customer is responsible for return shipping expenses unless the return is due to a defect or error on our part.
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Exchange Procedure
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If you wish to exchange an item for a different size, color, or model, please contact our customer service team to arrange the exchange. Once the original item is received and inspected, we will process the exchange and ship out the replacement item promptly.
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Damaged or Defective Items
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In the rare event that you receive a damaged or defective item, please notify us immediately. We will work swiftly to resolve the issue and provide a replacement or refund as necessary, at no additional cost to you.
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Conditions for Returns
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Items must be returned in their original packaging with all accessories and documentation included.
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The returned item must be unused and in the same condition as received.
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Returns must be initiated within 14 days of delivery.